교환 및 반품
제품 결함으로 인한 교환 및 반품은 미 착용시 가능하며, 제품을 받으신 날 부터 14일 이내에 교환 및 반품이 가능합니다. 만약 제품 및 패키지 훼손, 화장이나 향수등에 의해 오염 되었거나 스크래치등 이 발생한 경우 교환 및 반품이 불가능합니다. 사용전 반드시 제품의 상태를 확인해 주시기 바랍니다. 위생과 안전상의 이유로 이어링은 교환 및 반품이 불가능 하며, 커스터마이징 제품 또한 교환 및 반품이 어려운점 유의해 주시기 바랍니다.
반품요청시 제품과 함께 제품불량 / 오배송 / 배송중 파손 등 반품 사유를 기재해 주세요.
제품 및 패키지 훼손, 사용 흔적이 있는 제품 혹은 단순 변심에 의한 교환 및 반품은 불가능합니다. 교환 반품을 하실 경우 배송비는 고객 부담이며, 배송료는 선불 결제 해 주셔야 합니다.
제품 회수가 된 후 확인 절차를 거쳐 교환 및 반품 처리가 이루어집니다. 기타 문의는 고객센터에 문의 하시거나 hyerikim11@gamil.com 으로 문의 바랍니다.
교환 및 반품 주소
서울시 종로구 북촌로 6길 11 단독 (03056)
Return
We accept returns of exchanges products within 14 days after the date you received your orders.
To be eligible for a return, your item must be in the same condition that you received it with in its original packaging. We have the right to refuse your request if the product has been scratched, stained or corroded by make-up or perfumes. To complete your return, we require a receipt of proof of purchase.
Please ask our customer service via hyerikim11@gmail.com.
For hygiene and safety reasons all earrings cannot be refunded or exchanged. Unfortunately we cannot accept returns or refunds on customised products.
Customers are responsible for the return shipping costs unless the product(s) received is faulty. We are not responsible for the damage or loss of any items during transit back to the our office.
Please contact us to start the return/exchange process and make sure to state your order number and the name of the item(s) you wish to return. Once you have receives a confirmation from us, please send the package to the address below. We will process the return as soon as we received the item.
Return address
11, Bukchon-ro 6-gil, Jong-no gu, Seoul, South Korea 03056
서울시 종로구 북촌로 6길 11, 한옥 03056
Damages and issues
All of our products are quality controlled and checked for any fault before they are dispatched to customers. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
